Frequently Asked Questions
Everything you need to know about shopping our unique finds.
Where do your products come from?
We purchase unclaimed luggage and cargo that remains after airlines and transportation companies have conducted an extensive 90-day search for the original owners.
How do you ensure the quality and authenticity of items?
Every item undergoes a rigorous cleaning and inspection process. Our team of experts authenticates luxury goods, electronics, and jewelry to ensure you receive genuine products in great condition.
What is your return policy?
Due to the unique, one-of-a-kind nature of our inventory, all sales are final. However, if an item is misrepresented or damaged during shipping, please contact our support team within 14 days.
How long does shipping take?
Orders are typically processed within 2-3 business days. Standard shipping within the continental U.S. generally arrives within 5-7 business days.
Do you restock items that have sold out?
Because our inventory depends on unclaimed cargo, most items are unique and cannot be restocked once sold. We recommend acting fast if you see something you love!
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital wallets like PayPal, Apple Pay, and Google Pay.